Cancellation and refund policy

Effective 20 October 2026

Where to cancel. Open "Find my booking" or sign in and choose the booking. The refund amount is shown before you confirm.

How much you get back

• Cancel by the end of the day before your booked date (23:59 venue local time): full refund.
• On the booked date you cannot cancel online, and no-shows are not refunded. Rooms follow the hotel's policy shown with the booking.
• Each item's policy is shown on its product page and in your confirmation email. If it differs from the above, the policy shown for that item applies.

Activity vouchers. A voucher that has been used cannot be cancelled or refunded.

Cancelled by the provider. We refund that item in full.

How and when. Refunds go back to the payment method used, usually within 5–10 business days for cards, depending on the bank.

Contact. [email protected], with your booking reference.